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FAQs

Payment 

We accept all major debit and credit cards. 

Stock 

Most of our pieces are one of a kind, however, for some pieces, the artist will be able to replicate. Please contact us if a desired piece is out of stock. For that, please allow for additional processing and shipping time. 

Shipping and Processing

Please allow up to two weeks after the order is received before orders are shipped. Shipping is via DHL and a tracking number will be emailed. We will ensure to notify customers for any unforeseen delays in shipping and processing. 

Packaging 

All art will be shipped rolled up in a carton.  Paintings are NOT stretched, and frames are NOT included. Buyers will need to stretch and frame paintings at their own cost. 

Customs and Duties

All customers are liable for any customs or duties that may be levied on delivery. Packages will be shipped directly from the artists in West Africa. 

Return & Exchange 

Return and exchange is possible with a limit of 15 days after delivery. However, please note that shipping costs are non-refundable and buyer will need to pay for return shipping. Exchanges or refunds will only be made after the returned items have been received. Please use original packaging for return and the art will need to be in good condition. 

Contact 

For any additional inquiries, including custom orders, please send an email to hello@artdey.com