FAQs

Payment 

We accept all major debit and credit cards. 

Stock 

Most of our pieces are one of a kind, however, for some pieces, the artist will be able to replicate. Please contact us if a desired piece is out of stock. For that, please allow for additional processing and shipping time. 

Shipping and Processing

Please allow up to two weeks after the order is received before orders are shipped. Shipping is via DHL and a tracking number will be emailed. We will ensure to notify customers for any unforeseen delays in shipping and processing. 

Packaging 

All art will be shipped rolled up in a carton.  Paintings are NOT stretched, and frames are NOT included. Buyers will need to stretch and frame paintings at their own cost. 

Customs and Duties

All customers are liable for any customs or duties that may be levied on delivery. Packages will be shipped directly from the artists in West Africa. 

Returns & Refunds

Cancellations: You can cancel your order within 1 hour of placing it for a full refund, as long as the piece has not yet been prepared for shipping. Email hello@artdey.com with your order number.

EU, EEA and UK orders: You can return your piece within 14 days of delivery, for any reason. You arrange and pay for return shipping, and the piece must come back in its original condition and packaging. We refund you within 14 days of receiving it.

All other countries: All sales are final, except where a piece arrives damaged or not as described.

Damaged or misdescribed pieces (all customers): Email hello@artdey.com within 48 hours of delivery with photographs and we will arrange a repair, replacement or full refund at no cost to you.

Full details are in our Refund policy.

Contact 

For any additional inquiries, including custom orders, please email hello@artdey.com or call us on +234 704 921 5419. You can also reach us through our Contact page.