Refund policy
Every artdey piece is an original work sourced directly from the artist. Your options depend on where your order is delivered, so please read the section that applies to you.
Cancelling an order (all customers)
You can cancel your order within 1 hour of placing it for a full refund at no charge, as long as the piece has not yet been prepared for shipping. To cancel, email hello@artdey.com with your order number.
Returns for orders delivered within the European Union, EEA, and United Kingdom
If your order is delivered in the EU, the EEA (Norway, Iceland, Liechtenstein), or the United Kingdom, you may return your piece within 14 days of receiving it, for any reason.
- Tell us within 14 days of delivery by emailing hello@artdey.com with your order number.
- You arrange and pay for return shipping. We recommend a tracked and insured service, as the piece stays your responsibility until it reaches us safely.
- The piece must come back in its original condition and packaging. We may reduce your refund to reflect any loss in value from handling beyond what is needed to inspect the piece.
- Once we receive and inspect the piece, we issue your refund within 14 days, to your original payment method.
Orders delivered outside the European Union, EEA, and United Kingdom
All sales are final. We do not accept returns or offer refunds outside these regions, except where a piece arrives damaged or not as described.
Damaged or misdescribed pieces (all customers)
If your piece arrives damaged or materially different from its listing, email hello@artdey.com within 48 hours of delivery with photographs. We will arrange a repair, replacement, or full refund at no cost to you. This is separate from the return right above.
Contact
hello@artdey.com